Support
A question about the Dongili app, your account or an order? The most common questions are answered below, and you can write to us at any time.
Email us: we answer in English and French. Include the email address of your Dongili account and, for an order, its number.
In the app: tap the profile icon at the top of the screen, then Help → Contact us.
Dongili is published by SedegoTech SARL, Secteur 42, Ouagadougou, Burkina Faso.
On the sign-in screen, tap “Forgot your password?”, enter your account’s email address, then “Send the link”. Open the link in the email to choose a new password.
Nothing after a few minutes? Check your spam folder, then try again.
In the app, tap the profile icon at the top of the screen, scroll to “Delete account”, then tap “Delete my account”. Confirm with your password and tap “Delete permanently”.
Deletion is immediate and permanent: your favourites, playlists, downloads and listening history are erased. Your orders are kept for accounting reasons, without the details that identify you.
Tap the profile icon at the top of the screen, then “Language”, and choose English or French.
Tap the download icon on a track that is available offline for your account. Your downloaded tracks are in Library → Downloads and stay available without a connection.
While it plays, tap the mini player to open the full-screen player, tap ⋮ at the top right, then “Report this track” (or “Report this episode”). Choose a reason, add details if you like, and tap “Send”.
The Dongili team reviews every report.
On the artist’s page, tap ⋮ to the right of the Follow button, then “Report this artist” or “Block artist”.
A blocked artist no longer appears in your searches, your recommendations or the store, on all your devices. To unblock them: profile icon → “Blocked artists” → “Unblock”.
Report it with the reason “Copyright infringement”, or email us naming the work, where it appears on Dongili, and whether you hold the rights or act for someone who does.
Email us with the order number. Before it ships, we can cancel it and refund you. After it ships, returns are handled by the artist, and in every case you have 14 days from delivery to return an unused item, unless it is personalised or made to order.
Email us with the date, the amount and the payment method you used. If a purchase is charged and we cannot deliver it, we refund it in full.
To publish your music on Dongili, or for any question about how artists are paid, email us.
The Privacy Policy explains what data we collect and why. For any question or request about your data, email us.